911 Costumes
Costumes and accessories for over 40 years!

Size Exchange Information

Send Size Exchanges (along with Size Exchange Form) to:

40 Beharrell St, Unit 3
Concord MA 01742

Requirements for Size Exchange

  •  Items must be unopened, unworn, in new condition and in original packaging.
  • Items must contain all included accessories.
  • Item must be in sealed, factory packages (when applicable).
  • We understand that costumes and shoes will need to be tried on to determine fit.
  • All shoes must be unmarked (without scuffs), unworn and in new condition. We recommend trying your shoes on in a carpeted area to avoid making them ineligible for exchange.
  • Size Exchanges can only be submitted if we carry additional sizes in the original item. Please be sure we carry the item in the size you are seeking to exchange.

 How to process a Size Exchange

  • Include Size Exchange form as well as copy of original invoice
  • Items must be postmarked within 14 days of receipt of order.
  • Exchange shipment must be via a traceable method offered by UPS, Fed Ex or USPS when an online verifiable tracking number is provided.
  • Include funds in check or money order, payable to 911Costume.com as follows:

Size Exchange Shipping Cost Table

If more than one item has been ordered please contact 911Costume.com at sales@allcostume.com for correct exchange shipping amount.

Size Exchange Policy

  • Customer is responsible for all shipping costs including return postage and size exchange postage costs. Shipping and handling is non-refundable.
  • Items must be postmarked within 14 days of receipt of order.
  • Size Exchanges cannot be processed if the order is not accompanied by the Size Exchange Form.
  • If the size requested is available your exchange will be shipped out as soon as possible.
  • Size Exchanges are not available for costumes and merchandise that are manufactured in “One Size” or if 911Costume.com carries the item in only one size.
  • Size exchanges apply only when items with the same item number and color are exchanged. Any attempts at exchanging color or size will be treated as a return and all Return Policies will apply or will be treated as unauthorized return and credit will not be issued.
  • Size exchanges must be sent back to 911Costume.com with a means of tracking or delivery confirmation for the customer’s protection and convenience. We are unable to take responsibility for exchanges sent back to us without tracking or delivery confirmation.
  • If a customer returns something that has been used, worn, altered, is missing items or is without the original packaging 911Costume.com is unable to allow a Size Exchange.
  • Please double-check to make sure you’ve included all of the pieces and packaging before returning.
  • All merchandise will be checked thoroughly for signs of wear, alterations and verify that all parts and pieces are included.
  • If the size you require happens to be out of stock when your exchange is received 911Costume.com will send one email to notify you regarding the status of your order.

Items not eligible for exchange

  • Items that have been opened and are no longer in new condition
  • Items that come in “One Size”
  • Prosthetics
  • Fangs, Fake Teeth
  • Eyelashes

There are certain items we can exchange only if they’re sent back to 911Costume.com in the original, unopened factory-sealed packaging.

The following items cannot be tried on or opened:

  • Undergarments, socks, hosiery, fishnets, pantyhose and stockings
  • Wigs, beards, facial hair or any other artificial hair piece
  • Cosmetics
  • Party Supplies
  • Hairspray
  • Items in blister or clam shell (rigid plastic packaging) or shrink wrap packaging must not be opened to be eligible for exchange.

Download the Size Exchange Form .

FREE SHIPPING with only $100 minimum order - plus save TONS with quantity purchases!

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TOLL FREE: 800-924-6836 · INTERNATIONAL: 978-369-9500

Orders placed before 2 PM EST, Monday through Friday, ship that day. Massachusetts orders shipped UPS ground arrive next bus day.

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A portion of every sale goes to Hope and Heroes, a foundation that funds life-saving work on childhood cancer and blood disorders at Columbia University Medical Center.

Proud to be family-owned and operated since 1973