Please feel free to contact us at email@example.com with any questions or concerns.
911Costume.com has over 40 years of experience in the Halloween Industry as well as 15 years of extensive experience with shipping International packages to many countries, including:
Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Monaco, Netherlands, New Zealand, Norway, Portugal, Sweden, Switzerland, United Kingdom and Vatican City.
International Shipping is prone to many delays. Please be aware that USPS does not offer guaranteed delivery dates. The following are some of the possible factors to consider when making an estimation of time for delivery of your order; International Orders must travel from Concord, MA, USA 01742 to your international destination, go through customs and then be delivered to your location. Shipping time may be longer for rural or remote areas. Under no circumstances do International Shipments ever have a guaranteed delivery date. USPS does not offer delivery dates or delivery time. 911Costume.com cannot be held responsible for specific delivery dates or for packages delayed by customs.
Taxes, Tariffs, Duties and Fees
We are not responsible for your country’s duties, taxes, tariffs, customs fees or customs office delays. The amount of duties, custom tariffs and taxes will vary by product and the specific rate set by your local government.
Shipping Options for USPS International Service
USPS First Class Mail International may take up to 30 business days to arrive at your customs office.
USPS Priority Mail International takes a minimum of 10 business days to arrive at your customs office.
USPS Priority Mail Express International takes a minimum of 7 business days to arrive at your customs office.
International Order Policies
All in-stock orders placed by 2 PM EST Monday-Friday will be shipped that day. Orders received after the 2 PM EST deadline will ship the following business day. We will continue to expedite shipments, daily, as late as possible. Please note that we do not ship on weekends or holidays.
Shipping cannot be refunded. Customer is responsible for all shipping costs including return and size exchange postage. All returns are subject to a 20% restocking fee and shipping is non-refundable. See Return Policy and Size Exchanges for additional details.
Cancellations, Address Corrections and Order Changes
Customers who provide incorrect or incomplete addresses and packages are returned to us will need to provide correct address and re-pay shipping charge or the order is subject to 20% restocking fee. Shipping is non-refundable. Packages marked “Return to Sender” or “Address Incomplete/Unknown” will also be subject to the same terms.
Cancellations and address corrections must be submitted immediately after the order is placed. After the package has reached the shipping facility address corrections and order changes cannot be made and the order cannot be cancelled.
Whenever possible, changes can be made immediately after order has been placed. Once the order is packed it is moved to our shipping facility and is no longer accessible. Changes are not possible after the order has reached this point.
Please double check all information provided to 911Costume.com. Be sure to include Suite numbers, Apartment numbers, Building numbers, business name and any other pertinent information the courier will need to deliver your package.
Incomplete or incorrect addresses supplied to 911Costume.com during the checkout process when USPS services are selected will not be corrected, as USPS does not have the ability to do so. Your order will be returned to us by USPS and can take several weeks or months to arrive back at 911Costumes.com. A $10 service charge may be applied due to USPS collecting additional funds to return an order.
Out of Stock Items
Occasionally, items are out of stock. When this occurs with an International Order, we will send an email once to the address provided by the customer. If we do not receive a response by the following business day, the order will be cancelled. We try our very best to fill all orders, however, we are unable to continue to contact customers repeatedly.
Payment Options and Credit Cards
We accept MasterCard, Visa, Discover Card, American Express and PayPal. You may also use a check card or ATM card, as long as they are connected to one of the major credit card companies listed above. We only accept credit cards issued from a country we ship to. Your credit card will be billed at the time your order is shipped.
When we encounter a problem with a credit card we will send an email once to the address provided by the customer. If we do not receive a response by the following business day the order will be cancelled.
We ship to U.S. Military addresses worldwide. Please allow additional delivery time for orders shipping to these destinations. Delivery time can take considerably longer. Additional transit time after order is delivered to a U.S. Military Postal Office varies based on destination and is handled exclusively through the U.S Department of Defense.
Shipping fees for sending a package to Military Personnel who is stationed overseas is calculated at the same rate as shipping costs to customers in the US.
APO/FPO/DPO orders can only be shipped using USPS or UPS Sure Post (a partnership between USPS and UPS) shipping methods.
Tracking will be visible after carrier scans package (typically after 6 PM EST Monday-Friday) and will only be updated at various times throughout the shipping process.
All currency displayed is in US dollars and will be billed as such.
Please note that Exchange Rates change daily.
The cost of International Shipping methods will vary depending on weight, destination and the type of shipping chosen at checkout. Costs are calculated by USPS.