911 Costumes
Costumes and accessories for over 40 years!

Contact Us

Please feel free to contact us at sales@allcostume.com with any questions or concerns.

Contacting 911Costume.com about your Order

Please include:

  • Order number
  • Where order was placed (Amazon, Etsy, Bonanza, Ebay or 911Costumes.com) for most efficient service.
  • Please note: Orders are processed in the order in which they are received.
  • Please note: In-Stock orders placed on our website by 2 PM EST Mon-Fri will ship that day.
  • Please note: Phone Orders will not ship the same day.

Contacting 911Costume.com about a Specific Product

If you are contacting us with questions on a specific product, please have ready:

  • Item number

Contacting 911Costume.com about Large Quantity/Bulk Order

If you are contacting us in regards to a large order, please include:

  • Item number
  • Color/size (if applicable)
  • Quantity needed
  • Date required

Contacting 911Costume.com about Shipping or Delivery Times

If you are contacting us about shipping please include:

  • Item number
  • Quantity required
  • Date required
  • Zip Code for the shipping address

Most emails are answered within 24 hours of receipt. On average, we are able to answer emails within 8 hours or less.
Emails allow us to research questions without causing our customers to wait for an answer over the phone.
Emails require less of your precious time than phone calls.

Email

sales@allcostume.com
(Preferred method of contact)

Phone

1-800-924-6836, Toll Free
1-978-369-9500

Office Hours

Monday-Friday 10AM EST-5 PM EST
*Extended hours at Halloween

Mailing Address
Please Note:
We do not have a retail, walk-in location.  All orders must be shipped.

911Costume.com
40 Beharrell St, Unit 3
Concord, MA 01742

Please note that we are no longer a retail location and all items ordered must be shipped.
No walk-ins or pickups.

Massachusetts residents can choose UPS Ground for next business day delivery.
For faster service, please place your order online at 911Costume.com.
Orders taken over the phone will not ship the same day.

Name

Email

Subject

Order Number

Message

Attachments

FREE SHIPPING with only $60 minimum order - plus save TONS with quantity purchases!


Buy 5 items save 10%, Buy 10 items save 15%, Buy 20 items save 20%.
Mix and match items and save big on our already low and competitive pricing!
Collectible items excluded. No coupon code required.  Free 'Economy' Shipping for US addresses.


TOLL FREE: 800-924-6836 · INTERNATIONAL: 978-369-9500

Orders placed before 2 PM EST, Monday through Friday, ship that day. Massachusetts orders shipped UPS ground arrive next bus day.

Save up to 20% on quantity purchases.

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Pay It Forward

A portion of every sale goes to Hope and Heroes, a foundation that funds life-saving work on childhood cancer and blood disorders at Columbia University Medical Center.

Proud to be family-owned and operated since 1973

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