Direct from our family to yours!
We are a proud family business with over 40 years of experience in the Costume and Halloween Industry.
We strive to provide our valued customers with the lowest prices possible.
We are dedicated to offering the best selection of merchandise as well as safe and secure online purchases.
911Costume.com also boasts over 40 years of selling costumes and accessories to hundreds of thousands of individuals throughout the United States, Canada, Australia and beyond.
We are a small, family owned and operated business located in Massachusetts providing costumes and accessories all year to our valued customers since 1973. We are open year round for your convenience as well as for your needs that extend beyond the Halloween season. We believe in fair business and ethical practices and our motto is simply, “Treat others as you would like to be treated”. We are more than willing to answer questions and resolve any issues as they arise.
From 1973-2013 we operated a retail location in Waltham, MA and in the spring of 2013 moved to a warehouse in Concord, MA where we now exclusively ship orders to our customers in the US as well as many international locations. Moving from the retail location to a warehouse has allowed our family to closely focus and dedicate more of our time to our online orders as well as offer comprehensive customer service to our valued customers.
All inventory at 911Costume.com is hand-picked by our buyer who thoroughly enjoys finding products for our costume company and in turn provides our customers with the best the Costume Industry has to offer in costumes, accessories and Halloween.
911Costume.com is a long-time member, in good standing, of The National Costumers Association which has been in operation for over 80 years. The NCA is a professional organization promoting the artistic, historical, and social nature of costuming and encouraging ethical business standards.
We believe that our customers appreciate the one-on-one attention, fast communication and low prices that we are able to offer. Due to 911Costume.com maintaining successful, long-term relationships with our vendors we are able to pass on our discounting to you. We also firmly believe that because we are a small family business each of our employees has a stake in the success of our business and provides service far beyond the level you can expect at other costume stores and websites.
Larger websites are more difficult to contact and have temporary help who are unable to answer questions about the items the company carries as well as details about shipping, discounts and inventory. Most of our emails are answered within 24 hours or less. On average, we are able to answer emails within 8 hours of receipt. During office hours phone calls and emails are our #1 priority, only after shipping your orders in a timely manner. In-stock orders received before 2 PM EST will ship that day, Monday-Friday (excludes holidays).
During the Halloween season we will work 90 hours+ per week in the month of October to get your order shipped. We are absolutely dedicated to shipping your order to you in a timely manner. We strive all year long to efficiently process, pack and ship orders as well as maintaining stock levels. We watch for new trends as well as offering the best discounting in the industry (when 5 items or more are purchased).
Save up to 20% with 911Costume.com when making purchases in quantities of 20 items or more.
We have worked extensively with schools, colleges, theater groups, families, corporations, costumers and makeup artists. We have also developed a line of exclusive costumes for Book Reports and School Projects that cannot be found at any other source. We have our own original line of Bloomers, Pantaloons, Knickers, Newsboys, Dickens’ Capes and Monk’s Robes. Our exclusive Prairie Girl, Schoolgirl costumes and our 1950s Chiffon scarves are among our best selling items.
We have over 15+ years of experience in International shipping as well as Domestic. Our goal is to keep shipping costs as low as possible. Comprehensive research was done recently to source the best shipping options while keeping both price and speed in mind for our customers.